Providing expertise and solutions that address actual client since 1982
Securing Our Clients’ Financial Future
Who We Are
Geminia Life Insurance Company Limited is a Kenyan-owned insurance company which specializes in Life Insurance. The company was established after Geminia Insurance Company Limited separated its General and Life insurance business.
Geminia Life Insurance Company has a proven track record of rendering efficient and personalized life insurance solutions to all its clients since 1982 and providing well thought-out Insurance, investment, and retirement solutions.
Our History
July 1981 – Geminia Insurance Co. Ltd is incorporated in Kenya
April 1982 – Geminia Insurance Company starts operations by providing General Insurance.
1992 – Geminia Insurance diversifies into Life Insurance.
November 2020 – Geminia Insurance Co Ltd demerges its General insurance & Life insurance businesses to create Geminia Life Insurance Company Limited.
Reinsurance
Geminia Life’s strong reinsurance programme is supported by financially stable, well-rated and reputable reinsurers including:
- Africa Reinsurance Company
- Kenya Reinsurance Corporation
- PTA/ ZEP Reinsurance Company
- East Africa Reinsurance Company
Our Location
Our Head Office is at Geminia Insurance Plaza, Upper Hill, Nairobi. We have branches in Westlands, Nairobi CBD, Mombasa, Eldoret, Kisumu, Nyeri and Nakuru. Plans are in place to create strategic partnerships in other towns in the country.
Protecting What Matters
Over 30
years of changing lives when it matters the most.
Vision
To become your trusted partner in your financial journey
Mission
We secure your financial future
Our Values
Trustworthy
We are reliable, dependable, and committed to keeping our word
Empathetic
We are keen on understanding our stakeholders and are positioned for their best interests
Authentic
We are true to our value proposition, our purpose, vision and core values
Agile
We are committed to excellent customer experience and positioned to remain relevant
Why Insure With Us?
What we believe
Our philosophy of business is informed by our mission to secure the financial future of our clients and promise to be there when they need us the most. We do this by equipping them with knowledge to make decisions on a variety of financial matters as sustainable and responsive insurance, investment, and retirement solutions. We also champion sustainable insurance practice because we believe that there can be no financial future if there is no planet to live in.
HERITAGE
Descend from a tradition of excellence, loyalty, growth
SERVICE
A distinguished history & record of customer intimacy
STABILITY
Assets of over Kes 3 billion and growing…
100% KENYAN
A Kenyan-owned company contributing greatly to domestic economy
Customer Service Charter
At Geminia, our philosophy is to provide excellent and efficient services to our customers/service providers at all times, as per our values and goals.
Our Promise
We guarantee to be;
Efficient
- Respond to your queries within 24 hours.
- Acknowledge claim notifications within 48 hours
- Settle all valid claims within 14 working days upon receipt of complete and correct documentation.
Informative
- Provide regular updates on the claim progress at all stages
- Issue you with a policy document within 14 working days upon receipt of complete documentation & payment.
- Provide statements by the 5th of every month
- Dispatch renewal notices on policies before expiry.
Accountable
- Issue an official receipt upon premium
- Pay commission by the 5th & 20th of every month.
- Settle all payments to service providers and suppliers within 30 days
Professional
- Ensure that our staff are competent, positive and friendly
- Offer solutions with transparency and efficiency and provide service in a courteous and honest manner
- Commit to confidentiality and privacy
